1.    Before the seller ships the items, you can apply for a full refund, including service fees and domestic express delivery fees.

2.    If items have been purchased and sent out from sellers, but not arrive at our warehouse yet, we will try our best to negotiate with sellers for refund. Also, domestic shipping fee and service fee will be refunded.

3.    Taobao deposit items are not supported refunds.

4.    If items have been purchased and have already arrived at our warehouse, we will try our best to negotiate with sellers for items refund, and refund details under this circumstances are as follows:

     a.   Sellers agree to return the items.

     We will refund the cost excluding our service fee+domestic shipping fee+return domestic shipping fee.

     b.   Sellers don't agree to have the items returned.

     All the fees you paid will not be refunded.

5.    Once the warehouse has shipped the item, refunds or returns are not supported.

6.    Sellers sent wrong items and you want to return them

All item cost including domestic delivery fee and service fee will be refunded to you.

7.  Item Missing

    If there are items missing when you receive the package, please contact us within 72 hours upon receipt of the parcel with clear photo of the parcel and all items. Please don’t throw away the filling stuff and package before you get our reply. For detailed solutions please refer to this page: Solutions for items missing.

8. Wrong item sent

     Please contact us within 72 hours upon receipt of the parcel with clear photo of the wrong item. Refund details under this circumstances are as follows.

     a. Our mistake to purchase wrong

    Once confirmed it is our mistake, we will arrange refund for the wrong item or buy a new one for you according to your final decision.

     b. Your mistake to select wrong option

     We can't refund any for this situation since it is your own mistake. Thanks for your kind understanding.

9. The Parcel is not received or returned

     No refund. However we promise to try our best to help you get parcel released from customs or reship it when we receieve the returned parcel (You need to pay shipping again).

10. Item damaged during international shipping

     No refund. We are only responsible for domestic damage, but we are not responsible for international shipping. Anyway, we will try our best to pack well before ship it out.

11. Parcel delayed during international shipping

     No refund. We can only guarantee to send parcel out in time after you pay for shipping, but we can’t control when it arrives at you.

12.  Any quality issues

     No refunds. All items that have passed warehouse quality inspection are not caused by quality issues on our end.